Not everyone wants to speak on the phone and that's fine! If you know you need support and simply want to dive straight in, you can book your ideal support plan without having to book a call first. We will contact you via email to find out more about your specific needs, and then give you the option to view 3 profiles of assistants we have identified as a good match, or, we can match you to a VA ourselves. Your VA will then contact you to get all the necessary information they need to get started, and it's as simple as that! 

If tasks you provide need licenses, specialist software, subscriptions, or similar, these may need to be purchased by you. If you require phone calls to be made, you will need to provide us with a Skype account or similar VoIP system. Alternatively, you can add on a monthly telephone answering service, which gives your VA 500 minutes per month to make calls for you. This is an additional £28 per month. VAs should never have to incur costs to work with you. However, it's always worth asking your VA if they already have a subscription service to something you need or were considering signing up for. If VAs have them already, they usually won't mind using their current subscription. 

Our Virtual Assistants are associates, which means they work as freelancers, not as employees. All associates MUST provide valid insurance to work with us. We also ask them to only use secure password managers to store client information and, to work in the cloud as much as possible, rather than storing information on desktops. How much of that they can do, comes down to how you as a client, shares information with them. We always recommend that our clients use password managers and insist that their assistants do too, we highly recommend 1Password. We are also ICO registered as are our VAs. You can see our certificate by clicking the link in the footer. We are happy to sign NDAs if required and you can request your assistant to sign any additional policies you feel necessary. Our VAs are also offered regular cyber security training, and we work alongside an AI policy to ensure your data is never uploaded via Long Language Models such as ChatGPT.

We try to be as flexible as possible, therefore, we allow our clients to roll over their time for up to 1 month. You have access to a bespoke time portal where you can track your banked time. you can also pause your plan until your rolled over time is used up. There aren't many VA agencies that will do that!